Hurricane Helene Response Info
Thank you for all your support and patience as we navigate the aftermath of this disaster in our area. Emberglow sustained only minor damage, and most of the site has been cleaned up. While the area was hit hard, we’re doing our best to assist local people with their immediate needs. Below is the most up-to-date information on current reservations, the relief efforts we’re offering locals, and how Emberglow can serve as a base camp for those coming to work or volunteer. We’re committed to supporting the community and aiding in the recovery process. Here’s a link to our GoFundMe page. The money will be used to aid in the relief of area residents affected by this disaster.
We will be making real-time updates to social media, so follow us at:
Community & Relief Worker Support:
Assistance for area residents still in need
Between the hours of 10:00AM – 8:00PM we will be offering the following services and resources:
- Water – We have fresh water for cooking and drinking. Bring your own containers to fill
- Internet – We are working to get internet restored by 10/4 for people to use communicate with
- Propane – We have propane tanks to sell and exchange (while supplies last)
- Ice – We have ice to sell (while supplies last)
- Hot showers – Bring your own soap, other toiletries and towels
- Hot food – we are working to offer some basic hot food (will update as that comes available)
- Playground – bring the kids to play in a safe place
Basecamp for relief workers
We have 36 full hook-up RV sites and 22 lodging sites where we can host people coming to the area to work or volunteer in the relief and clean-up efforts. We will be posting more as we know more. Contact us at tim@emberglowoutdoorresort.com if your group may want to stay here while working in the area. We will be identifying needs in the area and directing people to places that need volunteers if you are interested in helping with the cleanup and relief efforts.
Guests Reservations:
Existing Reservations
If you have a current reservation, we now have power but no phone or internet, so communication is limited at this time. We have canceled upcoming reservations through October 6th, and you should have received a call with rebooking and refund options. We’re offering digital gift cards to use for rebooking a future stay. You would be helping us out greatly if you chose a rebooking option over a refund.
If you’re unable to come due to flooding or other circumstances in your area, please email us at frontdesk@emberglowoutdoorresort.com, and we’ll take care of you. (There is no phone service, so please don’t try to call.)
Desired Reservations for Fall
For those looking to book for the Fall, we’d love to have you. You can book online for arrivals starting October 7th.
Safety:
Are the roads safe?
Yes, there are clear roads all the way to Emberglow but also many road closures in the area. We will provide you with preferred routes to ensure easy accessibility.
Is the resort safe?
Yes, we’ve completed cleanup on-site; however, we are not allowing access to the woods or trails until we’ve cleared trees in that area.
Special considerations if you're planning to stay this fall
- Please fill your gas tank on your way to ensure you can get to and from Emberglow without using valuable local resources.
- Plan to bring all your own food, as most stores and restaurants in the area remain closed.
- Please avoid the towns of Chimney Rock and Lake Lure, as active search and rescue efforts are still underway.
