Emberglow Outdoor Resort

Policies and Procedures

At Emberglow Outdoor Resort, every guest reservation is important. We look forward to hosting your Lake Lure outdoor experience and want your getaway to be as relaxing as possible. Please read the following policies and procedures thoroughly to ensure you have all the information you need for a smooth, relaxing, enjoyable stay.

Cancellations

In the unlikely event that you must cancel or transfer dates, please see the applicable policy below and then call 828-625-2205 to initiate the cancellation.

For RV Sites, Tent Sites, and Primitive Treehouses we require a 5 (five) day notice prior to your scheduled arrival date. Refunds will be issued immediately less a $15 cancellation fee. With less than a 5 (five) day notice, you will be issued a credit for a stay at another time (within 12 months) less 25% of your total reservation. If you would like to transfer your reservation to another date, you can do so as long as it is done 5 (five) days prior to the arrival date.

For Tiny Home, Pods, Yurts, Treehouses, Vintage Trailers, and Dome we require a 10 (ten) day notice prior to your scheduled arrival date. Refunds will be issued immediately less a $25 cancellation fee. With less than a 10 (ten) day notice, you will be issued a credit for a stay at another time (within 12 months) less 25% of your total reservation. If you would like to transfer your reservation to another date, you can do so as long as it is done 10 (ten) days prior to the arrival date.

Refunds

All holiday and special event reservations are non-refundable. We do not issue refunds due to inclement weather. Additionally, we do not provide refunds for early guest departure, whether by choice or due to eviction for violation of park policies.

Arrival/Departure Information

Check-in: 2:00 PM – 6:00 PM

If arriving outside of check-in times, please call 828-625-2205 in advance to make arrangements. The registered guest responsible for the unit/site must be at least 18 years of age and must provide a valid government-issued photo identification at time of check-in. That person must remain on-site for the duration of the reservation.

Check-out: 11:00 AM

To make sure we can prepare for and honor incoming guests, late check-outs will be charged $5 per hour up until 3:00 PM when a full additional night will be charged.

Quiet Hours: 10:00 PM – 7:00 AM

Generators, diesel engines, and bright exterior lighting may not operate during quiet hours. The playground and pool close at 9:00 PM or dusk, whichever comes first. No loud music, excessive noise, or disorderly conduct will be tolerated. No visitors during quiet hours.

VISITORS
Visitors must register at the Campground Office between 9:00 AM and 6:00 PM and purchase an Emberglow Visitor parking permit for $5 per day. Emberglow staff reserve the right to limit additional vehicles. Visitors must follow all Emberglow policies while on-site and registered guests are responsible for the behavior of visitors. No visitors during quiet hours.

LOST KEYS
A $50 charge will be applied to the credit card on file for unreturned keys.

Facility Use Information

COMFORT STATION
Restroom and shower facilities are available on site. Due to Board of Health Regulations, animals and the washing of dishes are prohibited in the restrooms. A sink for washing dishes is available outside the Comfort Station.

DAMAGE/LOSS
Registered guests will be liable for the full cost of any damage caused by the guest (or their visitors) to the property or facilities. Guests will also be charged for any items missing from rental units after checkout.

GARBAGE
Help us keep our property clean and practice Leave No Trace principles by depositing all garbage in the trash and recycling bins located throughout the property. Please do not burn trash, and please do not leave trash unattended outside on sites.

LAUNDRY
Laundry facilities not available on site.

PARKING
Limit of 2 (two) vehicles per individual lodging accommodation (RVs may have one towed or towing vehicle, plus one additional car). Parking adjacent to lodgings is not guaranteed. Vehicles must display the provided parking tag. Vehicles without proper tags are subject to towing at the owner’s expense. Vehicles must not block roads and must be in designated parking areas. The speed limit is 4.5 MPH.

PHOTOGRAPHY
Emberglow uses on-site candid photography for advertisements and promotions. Entrance onto this property constitutes permission to be photographed while on the premises and for any resulting photos to be used by Emberglow for lawful purposes without compensation or notification to the guest.

TENTS ON SITES
Primitive tent sites may have up to two (2) tents per site. RV sites may have one (1) tent per site. Rental units, including Primitive Treehouses, may not have tents on sites.

TREES
Trees and the shade they provide are an integral part of an enjoyable camping experience. However, even healthy and well-maintained, trees pose a natural hazard of falling debris, such as leaves and branches, especially during windy and/or extreme weather conditions. We do not assume responsibility for these natural hazards or for any property damage, injury, or other circumstances that may result. Please take this into consideration when parking at EOR and while enjoying the property.

WATER ON SITES
Our sites with water have water year-round.

Safety

ACCESSIBILITY
We have three ADA accessible bathrooms on site, and an ADA accessible unit. Please call for additional information or with special requests.

AFTER-HOURS ASSISTANCE
For Emergencies, call 911. For urgent, immediate needs (plumbing issues, dangerous situations, unit access problems, etc.) from 6:00 PM to 9:00 AM call the After Hours Assistance number listed on your map.

ALCOHOLIC BEVERAGES
All state/federal laws apply. Alcoholic beverage consumption is restricted to those 21 or older. Excessively loud, combative, belligerent, or disruptive behavior will not be tolerated at any time. Drink responsibly.

CAMPFIRES
Controlled campfires are permitted in designated fire pits. Fires must be supervised while burning and then fully extinguished. Only firewood (purchased on site) and charcoal should be burned. Please do not cut live trees for firewood or burn trash. Fire pits may not be relocated.

CHILDREN
Children are welcome at Emberglow! Children under 8 (eight) should be directly supervised by an adult at all times. Parents/guardians are responsible for their children’s safety and behavior.

CONSTRUCTION/MAINTENANCE
For your safety, please respect all areas blocked off with cones, caution tape, or other restricted access markings during our construction process. Emberglow closes certain sites and areas of the property for landscaping and maintenance throughout the season.

DRONES
Commercial drones are prohibited. Personal drones are permitted only in the back pasture when it is not otherwise occupied. All state and federal laws and apply and adherence to them is the owner’s responsibility.

FIREWORKS
Fireworks are prohibited on the Emberglow property.

GRILLS
Propane grills are provided beside our pool and pavilion. Fire cooking is permitted in provided fire pits. Personal charcoal and propane grills are permitted. Please use responsibly.

PETS
Well-behaved dogs are welcome at Emberglow with a $15 fee per pet per reservation. Animals must be kept on a leash (not to exceed six feet) at all times (unless in the dog park) and may not be left unattended at any time. Dogs are not permitted in the pool area, Comfort Station, or grilling station. Animals may not be tethered to utility fixtures. Animal waste must be picked up by the pet owner. Dogs must be under control at all times for the safety of guests. Owners may be asked to remove aggressive, uncontrolled, or constantly barking dogs from the property at any time. Dogs may be rinsed with water only (no soap) on sites.

POOL
Pool rules are posted at the pool and must be followed at all times. All swimming is at your own risk.

MOTORIZED VEHICLES
Scooters, electric bikes, dirt bikes, and hoverboards are not permitted on the property. Electric golf carts are permitted for the elderly or those with limited mobility with advance request. Golf carts must be driven by licensed drivers. Bicycles and scooters are welcome. Please ride at safe speeds and during daylight hours.

SMOKING
Absolutely No Smoking, Vaping, Tobacco Use, Etc. on Emberglow property. A cleaning fee of $200 will be charged to the credit card on file if there is smoking in a rental unit.

THEFT AND LOSS
Campers are responsible for securing their personal property, including, but not limited to, their campers and contents, vehicles, tents, or any other personal property. The campground, its owner, agents, and employees are not responsible or liable for theft or loss of any kind, nor damage caused by acts of God, fires, floods, windstorms, explosions, lightning strikes, accidents, or vandalism. Campers are responsible for maintaining insurance on their campers, vehicles, and personal property.

WASHING RVS AND CARS
RVs and cars may not be washed or rinsed on property. Our staff can direct you to the nearest appropriate facility.

WEAPONS
Possession of weapons such as firearms, knives, chains, etc. while outside a personal camping vehicle is not permitted on the property.

Environmental Responsibility

LEAVE NO TRACE
As an outdoor resort that respects and values nature, we appreciate the support of our guests in practicing Leave No Trace (LNT) ethics. For more information on LNT, visit this website: https://lnt.org/

FIREWOOD
Due to issues surrounding devastating invasive species, all firewood must be purchased on site. For more information on invasive species visit: https://www.ncforestservice.gov/forest_health/fh_firewood.htm

CHANGES TO THIS POLICY
Emberglow reserves the right to update these Policies and Procedures at any time.